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Redefining Pharma Reps interactions

The healthcare industry is continuously changing, Pharma reps have always been there as a partner, sharing industry knowledge with physicians.  How does a leader in the pharma industry adapt their marketing and sales approach to keep sales partnerships strong with less impact to patient schedules?

Task

Changing the pharma rep - GP relationship into a more humanized approach using technology. Technology in the pharmaceutical world is redefining the relationship between sales reps and physicians. Our solution was one of the first to adopt a mobile-first approach to bring the two together in a dynamic modern way.

  • Client

    Lundbeck

  • Services

    Platform Development

  • Industry

    Pharma

Challenges

Nobody wants to see reps anymore.

The healthcare industry is continuously changing, but doctors always had to help their patients understand the treatment and prescription options in a clear manner. Pharma reps have always been there as a partner, sharing industry knowledge with doctors. However, today’s physicians are overworked have even less time during work hours to see pharmaceutical representatives. Many have made it clear that such interactions must be less disruptive for patients. How does a leader in the pharma industry adapt their marketing and sales approach to keep sales partnerships strong with less impact on patient schedules?

Approach

Less is more

We implemented a personalized service experience and interactive design. It targeted for GPs and psychiatrists. By knowing no medical practice is the same, we created a value-added service offering a unique experience tailored to meet individual user needs.

 

This new program was aimed to benefit the physician and the pharma reps. Our mobile solutions allow reps and physicians to communicate and stay connected when convenient for all parties. Physicians were empowered to request samples and notify reps about challenging cases. The doctors were happy because of the consistency with the information they were receiving. Reps had a new way to generate sales and build relationships. Ultimately, patients benefit when doctors and pharma are collaborating efficiently. This benefit is exactly why we are making moblie first for pharma marketing.

Impact

Solution by the numbers.

300% additional time spent with physicians

Increased communication quality & impact

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